Terms & Conditions
Please read these terms and conditions in conjunction with your invoice and confirmed booking sheet as they apply to all goods and services provided by Lulu & Lotti Event Styling.
Prices: All prices are in Australian Dollars ($AUD) and are always including GST. Once your booking has been confirmed and deposit paid & receipted, quoted prices of your hire items are fully guaranteed and will not be subject to change. GST is additionally listed on your Tax Invoice.
Quotations: All our quotations are valid for 14 days from date of issue. We reserve the right to review & adjust the quotation as required after the expiry period. * Please note that the availability of fresh/seasonal flowers and foliage is subject to change if the flowers or foliage are not available due to season/weather. We will endeavor to inform you as a customer as soon as possible should this occur.
Bond: A $100.00 bond is required prior to your wedding or event date. The bond is refundable after the wedding/function providing all items are in good order and condition upon return. Lulu& Lotti Event Styling will count and check all relevant items on your order and inform you of any damages or shortages. Customers are fully responsible for sending through your bank details to Lulu& Lotti Event Styling to enable us to return your bond. We only refund via Direct Deposit. A direct credit receipt will be forwarded to you once this has taken place.
10% deposit within 1 month of quote to secure your date (non refundable if you cancel your date, however can be transferable to a re-scheduled date within 1 year of the previous date)
40% periodical payment must be paid 3 months prior to your confirmed date (non refundable if you cancel your date, however can be transferable to a re-scheduled date within 1 year of the previous date)
50% final payment is due 3 weeks prior to your confirmed date (non refundable and total invoice will be payable)
Payments can be made via VISA, MasterCard, EFTPOS, Direct Deposit, Cheques and $AUD.
*** All deposits & periodical payments are non-refundable if your date is cancelled ***
Quotation/Confirmed Booking Sheet/Invoices: It is customers responsibility to check the accuracy of the information shown on your Confirmed Booking Sheet and in your invoice as they become our packing slips. Corrections must be notified in writing for changes to take occur. It’s imperative that you double check your date, venue/delivery address, items, amounts and colour selections
Hire Period: Period of hire will be listed on your quotation for the event/function you are booking it for. Unlike other suppliers, we won’t charge you if you require the items a couple of days prior to your wedding or function, that is part of our hire service. We pride ourselves on our flexibility, however if items are not returned or available for return within a reasonable period (1 week of the event), we reserve the right to retain your bond.
Responsibility of the Hirer/You: If customers are setting their own function (DIY), it is the responsibility of each customer to ensure that all items are placed back in crates or bags in good condition as delivered. The logistics of these times & days will be arranged at final invoicing and will appear on your invoice. For interstate deliveries, Lulu & Lotti Event Styling will send packing slips for every box and it’s imperative that these labels are placed on boxes to ensure they are returned safely back to our offices. If Lulu & Lotti is setting your wedding or function, packup will only take place if prior arrangement has been made at time of booking . All items are to be packed away into crates and bags provided by us. It is the hirer’s responsibility to arrange packup of hired items at the end of the event unless stated otherwise. The hirer bears all risk of the goods during the hire period.
Damage to hire items: Damage to any hired items, caused by you or your guests is the hirers’ responsibility. You agree to be liable for the replacement of any items that have been damaged, broken or go missing from the event. Damage extends to fabrics and carpets that have been returned wet or stained in which case you will be charged for the actual cost to repair clean or replace the item. In the event that the charges are higher than the security bond, the balance will be invoiced and payable.
Cancellations: See above Payment Terms
Health & Safety: The health & safety of customers, guests and our employees is paramount to Lulu & Lotti Event Styling. In the event that weather conditions, location or access makes it unsafe to place items, Lulu & Lotti Event Styling reserves the right to refuse set up of the hired items until the location is made safe or the weather conditions improve. In addition, carpet runners will not be placed on staircases or any other surface deemed to be unsafe or substantially wet. If items cannot be placed or erected due to reasons outlined in this clause, no refund will be issued on the affected items.